How is it that a young Sales Trainee with zero experience in retail, customer service or sales, has the ability to sell 14 cars in 29 days? Only two months after attending my Trainees with Drive program. Just 6 weeks after being in a dealership. In the month of September? Are we not experiencing the worst downturn ever? Aren't sales down and costs ...

Diversity is a topic frequently discussed in the corporate world of late. It's everywhere you turn and in all forms of media. But, have we adapted to diversity in the workforce? And why is it so critical that our sales team's approach be flexible? In an era where just about everyone on the planet is seeking work/life balance I am not convinced we h...

I was recently contacted by a dealer principal who asked whether I was willing to coach and mentor a team of millennials. The feedback I received was they wanted something different than what's currently on offer in the market place. I'd like to share the approach I used which was received with excitement by the team, in the hope that it may give y...

According to a recent article in BOSS Magazine women in the automotive industry are the minority by a longshot. They account for a mere 16 percent of all workers in auto. What do women bring that men don't? Sorry guys but (generally) speaking women tend to be more empathetic and relatable, particularly when dealing with customers. Customers have re...

Starting my career in what was known back then as Grace Bros (aka Myer), and having completed a traineeship in retail, customer satisfaction has always been paramount to me. Ask anyone who's attended my training sessions or who has worked with me. Giving and receiving great customer service can turn an ordinary day into a great one and a business's...

Did you know that 82% of employees want to discuss their career prospects with their managers but shockingly 40% never do? Most of it is based on fear or not knowing how to begin the conversation. A recent study from Robert Half revealed this disconnect between managers and their employees on one of the most wanted aspects of any job. So important,...

For decades the Australian Automotive Industry has received loads of unfavourable reviews; some justified and some born of ingrained misconceptions. Sales has for such a long time been a dirty word… but in fact we all sell something, to someone, every day! Times are changing, and with them is the need to shift the way consumers view the stereo typi...